7 Great Tips for Giving Constructive Criticism

Criticism is one of the things that people tend to give freely without your request. It usually comes as overbearing with the feeling that the person thinks they can perform the task better than you. Some criticism can be helpful while most is hurtful and annoying to the person on the receiving end. Learning to provide constructive criticism is an art that takes patience and remembering to remain positive while providing your opinion. 

Here are seven great tips to help you out:

1. Be Honest and Unbiased

When you give criticism it is a reflection of your feelings and not the person being criticized. If you hold some resentment or anger toward the person, you most certainly should not be the person to try to offer them advice as it may come off rude and make the person miss your point because they were offended.

2. Begin and Finish with a Compliment

To make sure that the person does not feel attacked, find a good attribute the person has and lead with that. Once you have given the criticism, ending your conversation this way will again make the person take in what you said and not feel like a failure or that you are mad.

3. Keep Your Voice Tone Light

The tone of your voice communicates just as much as the actual words that come from your mouth. Keeping edge and anger out of your voice makes people take in what you say faster and easier.

4. Be Specific

Since criticism gives people a negative feeling, you need to be specific and explain exactly what your problem with an issue is. Using generalizations is not helpful and make it seem like you are only complaining instead being helpful.

5. Provide a Solution

If you follow step four and are specific with your criticism, add a solution at the end of how the person can make improvements the next time. This shows the recipient that it is not your intent to demean them, as you are providing positive helpful feedback.

6. Do Not Attack

Giving feedback is not about attacking or insulting a person on a personal level. It is about explaining how you think they can be better at a certain task. Being sarcastic or throwing insults is not helpful and has no place in constructive criticism.

7. Move Forward

Once you have given the criticism, move on and let it go. Do not dwell on the situation as it is a waste of time and will only cause negative feelings.

Criticism can be a good thing if given in the correct way. It is very had to hear at times but can make you grow as a person.

GetMoreRings loves your feedback, feel free to leave any tips you may have for constructive criticism in the comments. 

6 Google Chrome Apps to Help Your Productivity

Google Chrome is one of those things that amazes people once they find out how much functionality it really has.

My favorite part about it is the apps. There are so many available in the web store and most are free. No matter what you need to do, most likely you can find an app that can help you with it. Today, I want to review six of the ones that will help most with your productivity during the day.

1. Hootsuite - This app allows you to control all of your social media in one simple dashboard. It also allows you to track traffic, schedule messages and monitor conversations using the app.

2. Awesome Screenshot - With this app you can grab a still from any page you are searching in your browser. It is easy to use and is more transferable than notes or copy & paste. (I used this app for the screenshots in this blog)

3. Large Document - This app allows you to share large documents over 10mb that would usually bounce back to you due to size. It is much simpler than any of the external sharing sites such as Dropbox or YouSendIt. It actually converts your file to a url so there is not login info required.

4. Stay Focused - If you are an Internet browsing addict this app is for you. It allows you to set times for certain websites so that you do not spend too much time browsing. You can put a cap on the sites you select so you can limit the amount of time you waste during the day.

5. Docs PDF/PowerPoint Viewer - This allows you to view any PDF or PowerPoint file by just clicking on the link. No need to download large files or launch any other applications to view them.

6. Google Calendar Checker - This apps shows a countdown until your next engagement on our calendar. It is easy to use and you can link any of your calendars together so that you are never late or miss a meeting.

GetMoreRings loves to hear your feedback feel free to leave any apps that you may know of in the comments.

5 Tasks for Business Owners to Do Before Going on Vacation

When you think about going on vacation, for most it means relaxing and sightseeing. For most small business owners it can mean stressing that things are being done instead of having fun or taking their laptop and working while lounging on the beach or by the pool. There are some small business owners that don't go on vacation at all.

GetMoreRings knows that stress can cause a vacation to be ruined so we came up with a short list of items you should take care of before you leave so that you can have a relaxing and refreshing time.

• Make a list of your tasks. At least a two weeks prior to your vacation go through all of your responsibilities. Determine which tasks must be delegated and which can await your return. Do things such as paying bills or invoicing customers early so that you are not worried while you are away. Make sure to update your list the day before you leave and mark off all completed tasks. 

• Make a schedule for checking in. To stop yourself from working all day and your staff from calling you with issues every second, set up specific times you are available and which circumstances you need to be contacted for. It may also help to only give one of your staff members your contact number and make them the designated point person while you are out.

• Be specific and clear with your employees. Keep your employees in the loop. Have a meeting with them at least a week prior to your departure and let them know what you expect from them while you are gone. Go over any projects or assignments and assign who will be in charge of your responsibilities while you are gone. The day before you leave have another short meeting reviewing everything and confirm that your staff has everything it needs. 

• Use your phone system's features. Most phone systems have features that allow you to optimize your customer service. Make sure you set your voicemail greeting to out of the office and set up any forwarding features so that your calls can route to you properly. 

• Let your customers know you are leaving and who they can contact. Start letting your customers know that you will be going out of town a few weeks prior to your departure date. Set up an automated email response for any received emails that lets people know you're out of the office, what day you will return and who they can contact in the interim.

Now that you have all of that taken care of try to enjoy your vacation. Have faith that your employees will take care of everything and keep you in the loop if anything arises that needs your immediate attention.  Taking a vacation should leave you refreshed and revitalized, making you more productive in the long run. 

10 Tips for Organizing Your Workspace

Is your desk or office cluttered? Do you have a hard time finding things when you need them? Here at GetMoreRings, we know how important it is to keep your work space organized so that you can maximize your efficiency and become a more productive employee. 

Organizing your office does not have to be a daunting task, it can be done efficiently and in little time. Once your space is organized it can be maintained with minimal upkeep. To get started, just follow these simple tips. 

1. De-clutter. Go through everything in your office and get rid of anything that you do not use. This goes for equipment, furniture, supplies, files, decorations, etc. 

2. Put everything in its place. Go around your office and collect things that are out of place and put them where they go.

3. Keep things you need close. Make sure that things you use frequently are easily accessible and within arms reach. Things that you use less can be put away or in storage.

4. Clear & organize your desk. Remove everything from your desk, only keep items that you must use everyday. Use desktop organizers such as paper trays and paper clip holders to keep things in place.

5. Organize your drawers. Keep like items together. Sticky pads with notepads, stamps with envelopes, etc. Make a separate drawer for your own personal items. 

6. Seperate your inboxes. If you work directly with many people, create a tray, folder or inbox for each.

7. Don't accumulate piles. Once you are fully organized you will hopefully stop having piles of paper sitting around. Go through your existing ones and either file them away or toss them.

8. Read, Sort, Shread. Read all mail the same day it is received; decide whether you will need to act on it, file it, delegate or shread it.

9. Clean your desk. Before you leave each day, do quick clean up of you desk. Put everything back in its place so that you have a clean start each and every day. 

10. File at least once a week. When you let your filing pile up it can become daunting. By setting a specific  time aside each week, it will ensure you stay on top of it. 

Feel free to leave any tips in the comments you think we may have left out. 

Top 10 Tips for Great Customer Service

Your Customer Service department is the front line of your company. They are the image that your customers see and hear. GetMoreRings put together a list of 10 tips that every customer service department can use to be better and keep their customers loyal.

1. Smile and Posture. Always make sure to sit up and smile when taking any calls.

2. Stay Confident. The person that is the most certainty leads the conversation. Make sure you give off the feeling that everything will be okay and you are in control.

3. Be Authentic. If you have a script that you read, make sure to not sound like you are reading. Make sure you are listening and responding properly.

4. Listen and Repeat. Make sure to confirm what the customer has told you so that you are sure you clearly understand their needs. This will also make the customer more confident in your ability to handle their problem.

5. Be Gracious. Always thank your customers for calling, especially if they have a complaint. You may be able to fix the problem and gain their loyalty.

6. Stay Honest. If you do not know something, don't lie. Tell them you are not sure but you will be following up on it and will have an answer for them shortly. Make sure to follow through and provide them with the answer.

7. Train Properly. Make sure all of your employees that have customer interactions have basic communication skills.

8. Put in Extra Effort. Customers will appreciate and be loyal to you if they feel you have gone above and beyond what the expected.

9. Own the Call. When it is possible try not to transfer the customer to anyone else, people don't like having to repeat what they have just went over with you.

10. Apologize, Fix It and Move On. Make sure to always apologize when something goes wrong then fix it. Customers tend to remain loyal and be forgiving when you are able to fix their problems quickly.

Feel free to leave any tips in the comments that we may have left out. 

10 Ways Successful Business Owners Think

Everyone wants to be successful in business but not everyone knows how. A lot of it comes from the way that you handle situations when they arise. 

With GetMoreRings ten tips, you will be able to deal with issues as they come along and focus on the positives. Five of our tips focus on what you need to do internally, while the other five focus on your outward success.

Changing your thinking on the follow five things within yourself will start you on the road to success. 

• Always Admit Your Mistakes. Things happen, people make mistakes, have bad days, and don't always make the best decisions. Being able to acknowledge when you have done something wrong  without becoming defensive or offensive, makes it easier to fix the issue and move on.

• Perfection Doesn't Exist. Try not to focus on being perfect. Things rarely are and by focusing on  doing the best work you possibly can, instead of the minuscule details, your strive for success and happiness will be found much sooner.

• Don't Hold Grudges. Things or people at work can sometimes make you upset. Staying mad at yourself or someone else does not fix the problem and can create an uncomfortable work environment. If you have an issue fix it and move forward. Try to forgive and forget.

• Stay Positive. Positivity breeds creativity and success. Negativity can suck the air out of everything. If you try to always look at situations as the glass half full it will make your road to success a lot less bumpy.

• Don't Jump to Conclusions. Don't decide that something has failed or been successful without the proper back up. Make sure you analyze and research your facts before thinking in conclusive terms. 

You also have to change your thinking on how you deal with others in the outside world. Following these five steps will help you get there.

• Always Admit Your Mistakes. As with yourself, you need to be able to admit when you have made a mistake to others so that you can move forward. Don't try to blame your mistakes on others it will make people dislike and distrust you.

• Be Loyal. Always show loyalty to your customers, even if you think they may be looking for a different service. If you show them you are dedicated and want to go the extra mile you most likely will be able to change their minds and retain their loyalty.

• Think Long Term. Make sure to approach all of your clients or customers with an attitude that you want to supply your particular service to them always. You want to have clients for life.

• Make Definitive Decisions. People in charge have to make decisions to keep their work force confident in them and the business moving successfully. If you make a mistake, own it and move on. But first you have to be willing to take the leap to move forward in your success.

• Improve and Move Forward. Nothing is perfect (like we mentioned above). You can always do something to make something better or run smoother. Take suggestions from employees and keep an open mind. With this approach to business your success will hit the roof. 

Feel free to tell us how you have been successful in the comments. 

10 Business Telephone Etiquette Tips

First impressions are said to be what people remember you by. This can be said about phone calls as well. Since callers are not able to see you face to face, they use your telephone speaking voice to form certain judgments and opinions about you. Not only do they hear what you are saying they judge the tone of how you are saying it too. To ensure people always have a great impression of you, GetMoreRings has put together some tips to make your telephone speaking voice a winner.

1. Greet Clients Professionally - Always make sure to answer all calls professionally with a short greeting. Make sure to practice the greeting before answering the phone so that you make sure you sound clear and professional.

2. Answer Phone By Fourth Ring - Whether you are in the office or out, make sure you or your voicemail picks up by the fourth ring. It is very unprofessional for you line to just ring and ring.

3. Speak Clearly - Remember people are not able to see you and watch you lips as you talk when on the phone. Make sure that you enunciate properly while keeping a positive professional tone.

4. Be Prepared - Always have paper and pen ready to write down any information you need to remember about the call. Also, write down the person the name of the person whom you are speaking so that you can remember it and use it during the conversation. It makes the caller feel like you are listening.

5. No Eating or Drinking - Eating and drinking while on the phone with someone sounds very unprofessional. Only eat and drink when not making any calls, preferably on your break.

6. Stay Focused - Always pay attention to what you client is telling you. Don't let outside distractions get in your way. If someone approaches you while you are on the phone politely wave them away until you are finished with your current call.

7. Always Ask a Customer Before Placing Them on Hold - With phone systems these days once a caller gets to you they could have been on hold for a number of minutes and may not appreciate being placed on hold again. Once they are placed on hold try not to leave them for more than 30 seconds so they do not become upset and hang up.

8. Address All Callers Formally - When in doubt, always address people formally. Never call an unfamiliar person by their first name. Use Mr., Mrs., Ms., or Miss when your know their last name. If you do not know their last name Sir or Ma'am are sufficient.

9. Listen - Listen to what the caller is saying to you. Whether you are taking a message or fixing a problem. This will help you to understand their problem and find the best solution to what needs to done. A good habit to learn also, is to repeat the information back to the caller when taking a message down.

10. Remain Patient and Helpful - Always remain patient and helpful, even when dealing with irate customers. You want people to feel like you are emphatic to their issues and are willing to help them. If you are not able to calm the person down make sure to forward them to the proper person who can. Never respond back in a negative or angry way.