Showing posts with label telephone. Show all posts
Showing posts with label telephone. Show all posts

Wednesday, October 10, 2012

GetMoreRings Favorite Quotes on the Telephone


Take a look at GetMoreRings favorite quotes on the telephone.



  • "Grand telegraphic discovery today ... Transmitted vocal sounds for the first time ... With some further modification I hope we may be enabled to distinguish ... the 'timbre' of the sound. Should this be so, conversation viva voce by telegraph will be a fait accompli." ~ Alexander Graham Bell

  • 'Watson, ... if I can get a mechanism which will make a current of electricity vary in its intensity, as the air varies in density when a sound is passing through it, I can telegraph any sound, even the sound of speech.' ~ Alexander Graham Bell

  • I have read somewhere that the resistance offered by a wire ... is affected by the tension of the wire. If this is so, a continuous current of electricity passed through a vibrating wire should meet with a varying resistance, and hence a pulsatory action should be induced in the current ... [corresponding] in amplitude, as well as in rate of movement, to the vibrations of the string ... [Thus] the timbre of a sound [a quality essential to intelligible speech] could be transmitted ... [and] the strength of the current can be increased ad libitum without destroying the relative intensities of the vibrations. ~ Alexander Graham Bell

  • I then shouted into M [the mouthpiece] the following sentence: 'Mr. Watson-—Come here—I want to see you.' To my delight he came and declared that he had heard and understood what I said. I asked him to repeat the words. He answered 'You said—'Mr. Watson—-come here—I want to see you.' We then changed places and I listened at S [the reed receiver] while Mr. Watson read a few passages from a book into the mouth piece M. It was certainly the case that articulate sounds proceeded from S. The effect was loud but indistinct and muffled. If I had read beforehand the passage given by Mr. Watson I should have recognized every word. As it was I could not make out the sense—but an occasional word here and there was quite distinct. I made out 'to' and 'out' and 'further'; and finally the sentence 'Mr. Bell do you understand what I say? Do—you—un—der—stand—what—I—say' came quite clearly and intelligibly. No sound was audible when the armature S was removed. ~ Alexander Graham Bell

  • As to Bell's talking telegraph, it only creates interest in scientific circles, and, as a toy it is beautiful; but ... its commercial value will be limited. ~ Elisha Gray

  • TELESCOPE, n. A device having a relation to the eye similar to that of the telephone to the ear, enabling distant objects to plague us with a multitude of needless details. Luckily it is unprovided with a bell summoning us to the sacrifice. ~ Ambrose Bierce

  • TELEPHONE, n. An invention of the devil which abrogates some of the advantages of making a disagreeable person keep his distance. ~ Ambrose Bierce

  • Every improvement that is put upon the real estate is the result of an idea in somebody's head. The skyscraper is another idea; the railroad is another; the telephone and all those things are merely symbols which represent ideas. An andiron, a wash-tub, is the result of an idea that did not exist before. ~ Mark Twain

  • If you had come to me a hundred years ago, do you think I should have dreamed of the telephone? Why, even now I cannot understand it! I use it every day, I transact half my correspondence by means of it, but I don’t understand it. Thnk of that little stretched disk of iron at the end of a wire repeating in your ear not only sounds, but words—not only words, but all the most delicate and elusive inflections and nuances of tone which separate one human voice from another! Is not that something of a miracle? ~  Sir William Crookes

Thursday, September 13, 2012

10 Business Telephone Etiquette Tips


First impressions are said to be what people remember you by. This can be said about phone calls as well. Since callers are not able to see you face to face, they use your telephone speaking voice to form certain judgments and opinions about you. Not only do they hear what you are saying they judge the tone of how you are saying it too. To ensure people always have a great impression of you, GetMoreRings has put together some tips to make your telephone speaking voice a winner.

1. Greet Clients Professionally - Always make sure to answer all calls professionally with a short greeting. Make sure to practice the greeting before answering the phone so that you make sure you sound clear and professional.

2. Answer Phone By Fourth Ring - Whether you are in the office or out, make sure you or your voicemail picks up by the fourth ring. It is very unprofessional for you line to just ring and ring.

3. Speak Clearly - Remember people are not able to see you and watch you lips as you talk when on the phone. Make sure that you enunciate properly while keeping a positive professional tone.

4. Be Prepared - Always have paper and pen ready to write down any information you need to remember about the call. Also, write down the person the name of the person whom you are speaking so that you can remember it and use it during the conversation. It makes the caller feel like you are listening.

5. No Eating or Drinking - Eating and drinking while on the phone with someone sounds very unprofessional. Only eat and drink when not making any calls, preferably on your break.

6. Stay Focused - Always pay attention to what you client is telling you. Don't let outside distractions get in your way. If someone approaches you while you are on the phone politely wave them away until you are finished with your current call.

7. Always Ask a Customer Before Placing Them on Hold - With phone systems these days once a caller gets to you they could have been on hold for a number of minutes and may not appreciate being placed on hold again. Once they are placed on hold try not to leave them for more than 30 seconds so they do not become upset and hang up.

8. Address All Callers Formally - When in doubt, always address people formally. Never call an unfamiliar person by their first name. Use Mr., Mrs., Ms., or Miss when your know their last name. If you do not know their last name Sir or Ma'am are sufficient.

9. Listen - Listen to what the caller is saying to you. Whether you are taking a message or fixing a problem. This will help you to understand their problem and find the best solution to what needs to done. A good habit to learn also, is to repeat the information back to the caller when taking a message down.

10. Remain Patient and Helpful - Always remain patient and helpful, even when dealing with irate customers. You want people to feel like you are emphatic to their issues and are willing to help them. If you are not able to calm the person down make sure to forward them to the proper person who can. Never respond back in a negative or angry way.